Customer Success: Payments & Renewals Coach

The Aaron's Company, Inc.; Marietta (GA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off + 1 weekday off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company is seeking a Customer Accounts Advisor to coach customers, drive collections and renewals, and guide ownership of merchandise. You will build relationships with customers over the phone and in person to move them toward ownership of their items.

This role offers an hourly wage of $12.75–$13.50 plus potential performance-based incentive pay, with benefits including medical, dental and vision, an HSA/FSAs, a 401(k) plan with matching, paid time off, and an Employee Purchase

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Strong interpersonal and communication

Empathy

Active listening

Multitasking

Organization

Negotiation

Brand protection

Customer focus

Positive impact

Education

High School diploma

Job description

The Aaron’s Company is seeking a Customer Accounts Advisor to coach customers, drive collections and renewals, and guide ownership of merchandise. You will build relationships with customers over the phone and in person to move them toward ownership of their items.

This role offers an hourly wage of $12.75–$13.50 plus potential performance-based incentive pay, with benefits including medical, dental and vision, an HSA/FSAs, a 401(k) plan with matching, paid time off, and an Employee Purchase