Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Lexington (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payments and renewals, and guide ownership of merchandise. You will build relationships with customers over the phone and face-to-face to ensure satisfaction and ownership progression.

The role offers an hourly rate of $12.75–$13.50, plus performance-based incentive pay, and a benefits package with time off, health coverage, and retirement options.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Negotiation

Customer care

Education

HS Diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payments and renewals, and guide ownership of merchandise. You will build relationships with customers over the phone and face-to-face to ensure satisfaction and ownership progression.

The role offers an hourly rate of $12.75–$13.50, plus performance-based incentive pay, and a benefits package with time off, health coverage, and retirement options.