Customer Accounts Coach: Renewals & Payments

The Aaron's Company, Inc.; Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

On-Demand Pay

Excellent Career Advancement

Paid time off

Sunday off + weekday day off

Medical, dental and vision insurance

Health Savings Account

Flexible Spending Accounts

401(k) with matching

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in the United States. The role focuses on driving payments, renewals, and helping customers progress toward ownership of merchandise.

Customer interactions will occur by phone and in person to ensure satisfaction. The position offers an hourly rate with potential performance-based incentive pay, and a broad benefits package. Candidates should be 21+ with a valid driver’s license and be able to lift up to 50 lbs.

Qualifications

• Requires strong interpersonal and communication abilities to connect with customers over the phone and in person.
• Demonstrates empathy, active listening, and the ability to resolve difficult conversations.
• Ability to multitask, stay organized, and negotiate effectively while protecting company assets.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving revenue and renewal goals.
• Maintain accurate customer records in the store system and track payment appointments.
• Build relationships to support ownership goals and drive sales.
• Counsel customers on renewals and contact those with expired agreements by phone or in person.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain route sheets and daily maintenance records.
• Load and secure product safely and ensure returned merchandise is certified.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Multitasking

Organization

Negotiation

Education

High School diploma

Job description

The Aaron's Company, Inc. is seeking a Customer Accounts Advisor in the United States. The role focuses on driving payments, renewals, and helping customers progress toward ownership of merchandise.

Customer interactions will occur by phone and in person to ensure satisfaction. The position offers an hourly rate with potential performance-based incentive pay, and a broad benefits package. Candidates should be 21+ with a valid driver’s license and be able to lift up to 50 lbs.