Customer Success Manager: Salesforce Service Cloud

Leadout Capital; Maryland; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Leadout Capital is seeking a Customer Success Manager to ensure high-value customers achieve ROI with the Signature Success Plan. You will act as a trusted advisor, align business and technical priorities, and drive adoption of platform features across customer organizations.

As an office-flexible, hybrid role, you will be in-office at least three days per week and collaborate with cross-functional teams to deliver value and renewals.

Qualifications

• 5+ years of Customer Success or related SaaS experience.
• Strong consulting skills to drive business value and influence C-level conversations.
• Excellent communication to translate technical concepts into business terms.
• Ability to facilitate discussions, handle objections, and align stakeholders.
• Proactive learner with mentoring to accelerate personal development.

Responsibilities

• Serve as the single point of customer accountability for the delivery of all Signature deliverables and overall customer experience.
• Coordinate all deliverables and oversee the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with reps, agents, managers, and ops teams.
• Track usage metrics and conduct quarterly reviews of feature usage to drive adoption.
• Act as trusted advisor and cultivate executive-level relationships with customer IT and business leadership.
• Lead major incidents to protect peak revenue and coordinate with Sales, Engineering, and Product Management.

Skills

Customer Success

SaaS

Stakeholder management

Communication

Consulting

Tools

Salesforce Service Cloud

Job description

Leadout Capital is seeking a Customer Success Manager to ensure high-value customers achieve ROI with the Signature Success Plan. You will act as a trusted advisor, align business and technical priorities, and drive adoption of platform features across customer organizations.

As an office-flexible, hybrid role, you will be in-office at least three days per week and collaborate with cross-functional teams to deliver value and renewals.