Remote Senior CSM, Core Cloud Solutions & ROI

Salesforce; New York (NY); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager to drive strategic outcomes for Signature customers. You will partner with executives to align IT and business goals, orchestrate multi-product solutions, and deliver measurable value through tailored success plans and proactive risk management.

The role is office-flexible with in-office requirements to support hubs; deep product knowledge and a track record in SaaS customer success are essential for driving adoption and renewal at scale.

Qualifications

• Exceptional communication and presentation skills with a demonstrated ability to influence at all levels.

Responsibilities

• ROI-Driven Engagement: translate activities into tangible value for the customer.
• Complex Program Management: own the Signature experience across multi-org customers.
• Resource Mobilization: act as central resource and bring in expert resources as needed.
• Engagement Charter: craft a clear engagement charter with defined goals and metrics.
• Business Value Integration: align teams around customer goals to ensure value delivery.
• Agentic Workflow Design: design multi-step workflows to free up senior relationships.
• ROI Segmentation: determine high-touch vs always-on AI coverage.

Skills

Communication skills

Stakeholder management

Strategic thinking

Cross-functional collaboration

Job description

Salesforce is seeking a Senior Customer Success Manager to drive strategic outcomes for Signature customers. You will partner with executives to align IT and business goals, orchestrate multi-product solutions, and deliver measurable value through tailored success plans and proactive risk management.

The role is office-flexible with in-office requirements to support hubs; deep product knowledge and a track record in SaaS customer success are essential for driving adoption and renewal at scale.