Hybrid Customer Success Manager — AI-Driven Platform

salesforce.com, inc.; Austin (TX); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure the Signature Success Plan delivers value for customers, including Federal Civilian agencies. You will be a trusted advisor, coordinating deliverables and guiding both business and technical stakeholders throughout the Signature lifecycle.

The role emphasizes driving adoption of Sales/Service Cloud features, managing renewals, and maintaining strong executive relationships, while working in a flexible in-office schedule.

Qualifications

• 3+ years of relevant industry expertise in Customer Success or Salesforce platform use.
• Strong consulting skills to drive business value and influence C-level conversations.
• Excellent communication skills to translate technical issues into business terms.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to during the Signature lifecycle.
• Apply processes to address customer needs and ensure value delivery through Signature.
• Align with Business and Technical Stakeholders to meet Signature goals.
• Prioritize urgent work, organize tasks, and create plans with task owners.
• Leverage internal resources and seek guidance from managers on priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
• Share best practices for sales and service process optimization, data quality, and customer experience.

Skills

Customer Success

Consulting

Communication

Sales Cloud knowledge

Tools

Sales Cloud

Service Cloud

CRM software

Job description

Salesforce is seeking a Customer Success Manager to ensure the Signature Success Plan delivers value for customers, including Federal Civilian agencies. You will be a trusted advisor, coordinating deliverables and guiding both business and technical stakeholders throughout the Signature lifecycle.

The role emphasizes driving adoption of Sales/Service Cloud features, managing renewals, and maintaining strong executive relationships, while working in a flexible in-office schedule.