Hybrid Customer Success Manager - AI-Driven SaaS

Salesforce; Washington (District of Columbia); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office flexibility

Comprehensive benefits

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve ROI with Signature. You will advise, align priorities, and manage both business and technical stakeholders across the Signature lifecycle. Office-flexible with a minimum in-office cadence to support client engagements and delivery excellence.

Ideal candidates have deep Salesforce Service Cloud experience, strong communication, and a proven ability to drive adoption and renewals in a SaaS environment.

Qualifications

• 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Excellent communication skills to articulate technical issues to diverse audiences and translate them into business terms.
• 3-4 years experience with deep Salesforce Service Cloud expertise and related features.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables and renewals.
• Drive adoption of Sales and Service Cloud features with reps, managers, and ops teams.
• Build strong relationships with key stakeholders and act as trusted advisor to address business needs.
• Coordinate deliverables across the Signature lifecycle and ensure customer value.
• Lead quarterly reviews of feature usage and provide tailored release recommendations.

Skills

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

Field Service Lightning

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve ROI with Signature. You will advise, align priorities, and manage both business and technical stakeholders across the Signature lifecycle. Office-flexible with a minimum in-office cadence to support client engagements and delivery excellence.

Ideal candidates have deep Salesforce Service Cloud experience, strong communication, and a proven ability to drive adoption and renewals in a SaaS environment.