Hybrid AI-Powered Customer Success Manager

Salesforce

Boston (MA)

Hybrid

USD 123,000 - 186,000

Full time

14 hours ago

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Job summary

Salesforce is seeking a Customer Success Manager to ensure value realization for Signature Plan customers and act as a trusted advisor, aligning priorities and coordinating delivery across business and technical stakeholders. This Individual Contributor position is office-flexible, requiring in-office presence at least three days per week, with optional remote days.

You will drive adoption of Sales and Service Cloud, monitor usage, and conduct quarterly reviews.

Qualifications

5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Excellent communication skills to articulate technical issues and translate concepts into business terms.
Office-flexible with in-office presence of at least three days per week.

Responsibilities

Serve as the single point of customer accountability for Signature deliverables and renewals.
Coordinate all Signature lifecycle deliverables and oversee the customer experience.
Drive adoption of Sales and Service Cloud features with reps, managers, and ops teams.
Track usage metrics and maintain executive-level relationships within customer IT and business leadership.
Lead quarterly reviews of feature usage and provide tailored release recommendations.
Identify and address customer concerns, aligning with business priorities and roadmaps.