Hybrid Customer Success Manager — Strategic Partner

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve a strong return on their Signature plan. The role acts as an extension of the customer’s workforce, delivering guidance, coordinating deliverables, and driving value across business and technical stakeholders.

Ideal candidates bring 3+ years in Customer Success, Salesforce/SaaS experience, and strong consultative and relationship-building skills to enable renewal and expansion opportunities.

Qualifications

• 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Build trusted advisor relationships with customer IT and business leadership and align solutions to business priorities.
• Drive adoption of Sales and Service Cloud features and monitor usage metrics to ensure platform success.
• Lead quarterly business reviews, partner with Sales, Engineering and Product Management, and escalate complex issues as needed.

Skills

Customer Success

Salesforce SaaS

Consulting skills

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve a strong return on their Signature plan. The role acts as an extension of the customer’s workforce, delivering guidance, coordinating deliverables, and driving value across business and technical stakeholders.

Ideal candidates bring 3+ years in Customer Success, Salesforce/SaaS experience, and strong consultative and relationship-building skills to enable renewal and expansion opportunities.