AI-Driven Customer Success Leader

salesforce.com, inc.; Indianapolis (IN); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to guide high-value customers on the Signature Success Plan, acting as a trusted advisor and extension of their teams. The CSM will coordinate deliverables, align business and technical goals, and drive adoption of Sales and Service Cloud features to achieve measurable value and successful renewals.

This office-flexible role requires being in office at least three days per week, with a focus on executive-level relationship management,

Qualifications

• 5+ years of experience in Customer Success, SaaS, or related fields.
• Strong consulting skills; ability to drive business value and influence senior stakeholders.
• Excellent communication; translate technical concepts into business terms.
• Willingness to learn and collaborate with cross-functional teams.

Responsibilities

• Own delivery of Signature deliverables and overall customer experience.
• Coordinate deliverables and manage the Signature lifecycle to ensure renewals and expansions.
• Drive adoption of Salesforce/Sales and Service Cloud features with customer teams.
• Lead quarterly reviews of feature usage and provide value-driven recommendations.
• Act as trusted advisor, building executive relationships within customer leadership.

Skills

5+ years experience

SaaS knowledge

Relationship management

Strategic advisory

Job description

Salesforce is seeking a Customer Success Manager (CSM) to guide high-value customers on the Signature Success Plan, acting as a trusted advisor and extension of their teams. The CSM will coordinate deliverables, align business and technical goals, and drive adoption of Sales and Service Cloud features to achieve measurable value and successful renewals.

This office-flexible role requires being in office at least three days per week, with a focus on executive-level relationship management,