Hybrid AI-Driven Customer Success Manager

Salesforce

Denver (CO)

Hybrid

USD 120,000 - 190,000

Full time

2 days ago

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Job summary

Salesforce in Denver is seeking a Customer Success Manager to ensure high-value customers with the Signature Success Plan achieve measurable ROI. You will act as a trusted advisor, align business and technical priorities, and help drive adoption of Sales Cloud and Service Cloud across client teams.

The role requires 3+ years in Customer Success, strong consulting and communication skills, and experience with Salesforce Platform.

Qualifications

3+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
Possess industry-relevant expertise and begin honing skills in a relevant functional area.
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

Responsibilities

Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.