Customer Success Engineer – Healthcare Tech (Hybrid)

Cardinal Health; Carson City (NV); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health is seeking a Customer Experience Engineer to support clinical applications and translate business requirements into technical specifications. You will maintain relationships with development and business teams, communicate across functions, and help optimize vendor-backed solutions for healthcare facilities.

The role requires understanding business priorities, strong technical acumen, and the ability to translate research into non-technical language for diverse stakeholders.

Qualifications

• 2-4 years of experience, preferred
• Associates degree in related field, or equivalent work experience, preferred
• Windows OS (all versions) and Microsoft Office expert, preferred
• Hardware and Networking proficiency, preferred
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear explanations to technical and non-technical users.
• Diagnosing and resolving issues related to hardware, software, and network connectivity via phone and email.
• Configuring and maintaining computer systems, software applications, and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to understand business and customer workflows.
• Proactively develop and maintain technical knowledge of the supported technologies.
• Logging, managing, and prioritizing support requests using QuickBase; documenting solutions.
• Escalating complex issues to higher-level teams when necessary.
• Providing basic training and guidance to users on our technologies.

Skills

Analytical skills

Project management

Collaboration

Multitasking

English communication

Industry knowledge

Education

Associates degree or equivalent

Tools

Windows OS

Microsoft Office

EMR / EHR

Healthcare software

Job description

Cardinal Health is seeking a Customer Experience Engineer to support clinical applications and translate business requirements into technical specifications. You will maintain relationships with development and business teams, communicate across functions, and help optimize vendor-backed solutions for healthcare facilities.

The role requires understanding business priorities, strong technical acumen, and the ability to translate research into non-technical language for diverse stakeholders.