Customer Experience Engineer — Healthcare Tech

Cardinal Health; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

HSA 401k plan

MyFlexPay

FSAs

Disability coverage

Work-Life resources

Parental leave

Job summary

Cardinal Health is seeking a Customer Success Engineer to support the enterprise portfolio of commercial technologies, enhancing business value and customer experience. You will translate business needs into technical specs, collaborate with Product Owners and Dev Teams, and deliver front-end improvements while maintaining strong relationships with clinical applications teams.

The role emphasizes problem solving, strong communication in English, and willingness to be on-site at Cardinal Health

Qualifications

• 2-4 years of experience
• Associates degree or equivalent
• Windows OS and Microsoft Office expert
• Hardware and networking proficiency
• Experience with tablets and printers
• DNS server and basic IP routing
• EDI knowledge
• Experience with healthcare or pharmacy workflows
• EMR/EHR, pharmacy management software, and/or healthcare billing software
• Demonstrate strong analytical and project management skills
• Strong collaboration, multi-tasking, and organization skills
• Strong oral and written English communication skills
• Demonstrate thorough knowledge of the industry and trends

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users.
• Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email.
• Configuring and maintaining computer systems, software applications, and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
• Proactively develop and maintain technical knowledge of the technologies we support, staying informed with current trends and best practices.
• Logging, managing, and prioritizing support requests and issues using QuickBase.
• Escalating complex or unresolved issues to a higher-level support team when necessary.
• Providing basic training and guidance to users on how to use our commercial technologies.

Skills

Windows OS

Microsoft Office

Networking

Hardware

Printers

DNS/IP routing

EDI knowledge

Healthcare workflows

EMR/EHR experience

Analytical skills

Project management

English communication

Industry knowledge

Education

Associate degree

Tools

QuickBase

Job description

Cardinal Health is seeking a Customer Success Engineer to support the enterprise portfolio of commercial technologies, enhancing business value and customer experience. You will translate business needs into technical specs, collaborate with Product Owners and Dev Teams, and deliver front-end improvements while maintaining strong relationships with clinical applications teams.

The role emphasizes problem solving, strong communication in English, and willingness to be on-site at Cardinal Health