Customer Success Engineer — Tech & UX Liaison

Cardinal Health; Montpelier (VT); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Health savings account (HSA)

Wages access before pay day (myFlexPay

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Success Engineer to support the company’s clinical and healthcare technologies. The role blends technical support with customer-focused service across hardware, software, and networking, including interaction with product and development teams.

The position requires 2–4 years of experience and an associates degree or equivalent, with a strong emphasis on Windows OS, networking, and healthcare workflows. Hybrid schedule and on-call considerations apply.

Qualifications

• 2–4 years of experience preferred.
• Associates degree in related field, or equivalent work experience preferred.
• Windows OS (all versions) and Microsoft Office expert preferred.
• Hardware and Networking proficiency preferred.
• Experience with computer hardware such as tablets and printers preferred.
• Understanding of DNS server and basic IP routing preferred.
• General knowledge of EDI preferred.
• Experience with healthcare or pharmacy workflows preferred.
• EMR/EHR, pharmacy management software, and/or healthcare billing software preferred.

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear explanations to users.
• Diagnosing and resolving issues related to hardware, software, and network connectivity via phone and email.
• Configuring and maintaining computer systems, software applications and peripherals.
• Interacting with Product Owners, Development Teams and Technical Account Managers to understand workflows and architecture.
• Proactively develop and maintain technical knowledge of supported technologies.
• Logging, managing, and prioritizing support requests using QuickBase and documenting solutions.
• Escalating complex issues to higher-level support when necessary.
• Providing basic training and guidance to users on how to use our technologies.

Skills

Windows OS expertise

Networking basics

Remote/support tools

English communication

Education

Associates degree or equivalent

Tools

QuickBase

Job description

Cardinal Health is seeking a Customer Success Engineer to support the company’s clinical and healthcare technologies. The role blends technical support with customer-focused service across hardware, software, and networking, including interaction with product and development teams.

The position requires 2–4 years of experience and an associates degree or equivalent, with a strong emphasis on Windows OS, networking, and healthcare workflows. Hybrid schedule and on-call considerations apply.