Customer Success Engineer - Tech Support & UX

Cardinal Health; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Wages advance with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Experience Engineer to manage a portfolio of commercial technologies and enhance the customer experience. You will translate business requirements into technical specs, support clinical applications, and work with Product Owners and Dev teams to deliver effective solutions.

The role emphasizes strong communication, problem solving, and the ability to convey technical concepts to non-technical stakeholders, with on-site visits to Cardinal Health Dublin HQ as

Qualifications

• 2–4 years of experience in a related role.
• Prefer Associates degree in a related field or equivalent work experience.
• Proficiency with Windows OS and Microsoft Office.
• Knowledge of hardware, networking, tablets and printers is desired.
• Understanding of DNS and basic IP routing.
• Familiarity with EDI, EMR/EHR and pharmacy software is a plus.
• Experience with healthcare workflows and billing software preferred.
• Strong analytical and project management skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Serve as the first point of contact for technical inquiries with clear explanations.
• Diagnose and resolve hardware, software, and network issues by phone and email.
• Configure and maintain computer systems, software, and peripherals.
• Collaborate with Product Owners, Development Teams and Technical Account Managers.
• Maintain up-to-date technical knowledge of supported technologies.
• Log, manage and prioritize support requests using QuickBase and document solutions.
• Escalate complex issues to higher-level teams as needed.
• Provide basic training and guidance to users on our technologies.

Skills

Strong communication

Analytical skills

Project management

Collaboration

Multi-tasking

Organizational skills

Education

Associates degree or equivalent

Tools

Windows OS

Microsoft Office

Hardware and Networking

Tablets and printers

DNS basics

IP routing basics

EDI knowledge

EMR/EHR software

Pharmacy management software

Healthcare billing software

Job description

Cardinal Health is seeking a Customer Experience Engineer to manage a portfolio of commercial technologies and enhance the customer experience. You will translate business requirements into technical specs, support clinical applications, and work with Product Owners and Dev teams to deliver effective solutions.

The role emphasizes strong communication, problem solving, and the ability to convey technical concepts to non-technical stakeholders, with on-site visits to Cardinal Health Dublin HQ as