Customer Success Analyst - Hybrid (Healthcare Tech)

Cardinal Health; Cheyenne (WY); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Experience Engineer to support clinical software and hardware within our enterprise portfolio. This role emphasizes translating business requirements into technical specs, maintaining cross-functional relationships, and driving standardized processes.

You will work closely with Product Owners, Development Teams, and Technical Account Managers to understand both business and customer workflows.

Qualifications

• 2-4 years of experience preferred.
• Associates degree in related field or equivalent work experience preferred.
• Windows OS (all versions) and Microsoft Office expert preferred.
• Hardware and Networking proficiency preferred.
• Experience with computer hardware such as tablets and printers.
• Understanding of DNS server and basic IP routing preferred.
• General knowledge of EDI preferred.
• Experience with healthcare or pharmacy workflows preferred.
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software preferred.
• Strong analytical and project management skills.
• Strong collaboration, multi‑tasking, and organization skills.
• Strong oral and written English communication skills.
• Demonstrate thorough knowledge of the industry and trends.

Responsibilities

• Serve as the initial point of contact for technical inquiries, explaining concepts clearly to technical and non-technical users.
• Diagnose and resolve hardware, software, and network issues via phone and email; guide users through diagnostic steps.
• Configure and maintain computer systems, software applications, and peripherals; manage user accounts and access.
• Collaborate with Product Owners, Development Teams and Technical Account Managers to align business needs with technical architecture.
• Proactively develop and maintain technical knowledge of supported technologies; stay up-to-date with trends.

Skills

Analytical skills

Project management

English communication

Customer-focused mindset

Team collaboration

Education

Associates degree in related field

Tools

Windows OS

Microsoft Office

Job description

Cardinal Health is seeking a Customer Experience Engineer to support clinical software and hardware within our enterprise portfolio. This role emphasizes translating business requirements into technical specs, maintaining cross-functional relationships, and driving standardized processes.

You will work closely with Product Owners, Development Teams, and Technical Account Managers to understand both business and customer workflows.