Customer Experience Team Lead – Front-End Ops

Harris Teeter; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Group benefits plans

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Charlotte, NC. The role supervises up to 120 associates across Customer Service and the accounting office, directing and evaluating performance while ensuring audits and loss prevention are followed.

Strong supervisory and communication skills are essential. Responsibilities include interviewing, training, planning, and assigning work; coaching for compliance; and performing duties of front-end staff as needed.

Qualifications

• High school diploma or GED; or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills.
• EDUCATION AND/OR EXPERIENCE: High school diploma or GED or equivalent.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office; oversee overall direction, coordination and evaluation of these departments.
• Carry out supervisory responsibilities per Harris Teeter policies and standards; interview and train associates.
• Plan, assign and direct work; assist in appraising performance; reward and discipline associates.
• Ensure compliance with Customer Service Store Visit Audit and Loss Prevention Front End Audit.
• Provide coaching/feedback to associates not in compliance with expectations; perform duties of customer service clerks, accounting office associates, cashiers and baggers as needed.

Skills

Supervisory skills

Customer service

Communication

Team leadership

Training

Education

High school diploma or GED

Tools

HT Internet

Email

Inventory software

Spreadsheet

Word processing

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Charlotte, NC. The role supervises up to 120 associates across Customer Service and the accounting office, directing and evaluating performance while ensuring audits and loss prevention are followed.

Strong supervisory and communication skills are essential. Responsibilities include interviewing, training, planning, and assigning work; coaching for compliance; and performing duties of front-end staff as needed.