Customer Service Operations Lead

Harristeeter; Cary (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Cary, NC is hiring a Full Time Assistant Customer Service Manager to oversee up to 120 associates in the Customer Service Department and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation, while ensuring adherence to store policies and standards.

You will conduct floor monitor duties, interviews, training, coaching, and performance appraisal, striving to improve customer satisfaction and sales through leadership and

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• 1–3 years related experience and/or training in customer service or supervision.
• Ability to supervise a large front-end team and support staff.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Perform floor monitor duties and coaching to ensure policy compliance.
• Interview, train, appraise, and direct staff to improve customer satisfaction and sales.

Skills

Supervisory experience

Strong communication

Customer service

Conflict resolution

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Job description

Harris Teeter in Cary, NC is hiring a Full Time Assistant Customer Service Manager to oversee up to 120 associates in the Customer Service Department and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation, while ensuring adherence to store policies and standards.

You will conduct floor monitor duties, interviews, training, coaching, and performance appraisal, striving to improve customer satisfaction and sales through leadership and