Customer Service Team Lead & Front End Supervisor

Harristeeter; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Harris Teeter seeks a Full Time Assistant Customer Service Manager at Raleigh Store 136 to supervise up to 120 associates in the Customer Service Department and accounting office. You will help the Department Manager with overall direction, coordination, and evaluation while ensuring policy compliance and high service standards.

Key duties include floor monitoring, interviewing and training, planning and directing work, and providing coaching.

Qualifications

• High school diploma or GED or equivalent.
• 1–3 years related experience and/or training.
• Willingness to participate in required training.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Assist Department Manager with direction, coordination, and evaluation.
• Perform floor monitor duties, interviewing and training associates, and planning and directing work.
• Provide coaching/feedback and address complaints to improve customer satisfaction and sales.
• Ensure completion of audit items and maintain compliance with policies.

Skills

Supervisory skills

Customer service

Communication

Interpersonal skills

Training & development

Leadership

Problem solving

Education

High school diploma or GED

1-3 years related experience

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word Processing software

Job description

Harris Teeter seeks a Full Time Assistant Customer Service Manager at Raleigh Store 136 to supervise up to 120 associates in the Customer Service Department and accounting office. You will help the Department Manager with overall direction, coordination, and evaluation while ensuring policy compliance and high service standards.

Key duties include floor monitoring, interviewing and training, planning and directing work, and providing coaching.