Customer Service Manager - Team Lead for 120 Associates

Harristeeter; Belmont (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Harris Teeter is hiring a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates across Customer Service and the accounting office. The role directs staff performance, coaches on-the-floor, and supports department managers in achieving customer service and sales goals.

The position requires strong communication, adaptability, and the ability to handle multiple tasks under pressure while maintaining excellent service standards.

Qualifications

• Education: high school diploma or GED or equivalent.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Coordinate and evaluate departments; monitor floor duties and coaching.
• Interview, train, and develop associates; plan and direct work schedules.
• Ensure compliance with store audits and loss prevention procedures; resolve issues.

Skills

Supervisory skills

Customer service

Communication

Interpersonal skills

Patience

Adaptability

Education

High school diploma or GED

1–3 years related experience

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is hiring a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates across Customer Service and the accounting office. The role directs staff performance, coaches on-the-floor, and supports department managers in achieving customer service and sales goals.

The position requires strong communication, adaptability, and the ability to handle multiple tasks under pressure while maintaining excellent service standards.