Customer Service Team Lead & Floor Supervisor

Harristeeter; Virginia Beach (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Group benefits

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, and evaluation, and ensure adherence to company policies and standards.

Responsibilities include floor monitor duties, interviewing and training, planning and directing work, performance appraisal, coaching, and resolving customer service and cashier issues.

Qualifications

• High school diploma or GED; or 1–3 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist Department Manager with direction, coordination, and evaluation of departments.
• Perform floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Ensure all items on Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
• Provide immediate coaching/feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
• Maintain excellent customer service and sales through effective leadership and teamwork.

Skills

Supervisory skills

Customer service

Communication

Leadership

Training

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates in the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, and evaluation, and ensure adherence to company policies and standards.

Responsibilities include floor monitor duties, interviewing and training, planning and directing work, performance appraisal, coaching, and resolving customer service and cashier issues.