Customer Service Team Leader & Coach

Harris Teeter; Durham (NC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Harris Teeter in Durham, NC is looking for a Full Time Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and accounting offices. You will assist the Department Manager in directing and evaluating these departments and ensure audits are performed.

The role requires strong supervisory, communication, and training skills; the candidate should have a high school diploma or GED and related experience.

Qualifications

• High school diploma or GED; 1–3 years related experience or training; or equivalent.
• Supervisory responsibilities and training of associates.
• Excellent communication and interpersonal skills.
• Ability to read and comprehend English; basic computer skills.
• Commitment to customer service and teamwork.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Interview, train, plan, assign, and direct work; evaluate performance.
• Coach and discipline to improve service, accuracy, and sales.
• Ensure audits are performed and address issues promptly.
• Perform duties of CS clerks, cashiers, and related staff as needed.

Skills

Supervisory skills

Customer service

Communication

Interpersonal skills

Training & coaching

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Durham, NC is looking for a Full Time Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and accounting offices. You will assist the Department Manager in directing and evaluating these departments and ensure audits are performed.

The role requires strong supervisory, communication, and training skills; the candidate should have a high school diploma or GED and related experience.