Customer Service Operations Supervisor

Harris Teeter; Raleigh (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Raleigh, NC, is seeking an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will aid the Department Manager with direction, evaluation, and coaching to improve customer satisfaction and sales.

Role requires strong communication, team leadership, and problem-solving under pressure. The position emphasizes adherence to audits, training, and cross-functional coverage of clerk duties as needed, with a focus

Qualifications

• High school diploma or GED; or 1–3 years related experience.
• Strong customer service and communication skills.
• Ability to train and supervise staff.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting.
• Assist Department Manager with direction and evaluation.
• Coach and train associates; handle complaints and problems.
• Ensure compliance with audits and floor monitoring duties.

Skills

Supervisory skills

Communication

Interpersonal skills

Customer service mindset

Education

High school diploma or GED

Tools

HT Internet software

E‑mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Raleigh, NC, is seeking an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will aid the Department Manager with direction, evaluation, and coaching to improve customer satisfaction and sales.

Role requires strong communication, team leadership, and problem-solving under pressure. The position emphasizes adherence to audits, training, and cross-functional coverage of clerk duties as needed, with a focus