Customer Service Operations Supervisor

Harristeeter; Cary (NC); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Group benefit plans

Resumo da oferta

Harris Teeter in Cary, NC is hiring an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and accounting functions. You will assist in directing and evaluating staff, ensuring compliance with audits, and delivering coaching to improve performance.

The role emphasizes strong communication, training, and hands-on supervision, with duties including interviewing, scheduling, and maintaining service standards, while supporting store goals.

Qualificações

• High school diploma or GED required with 1–3 years related experience or equivalent.
• Supervisory responsibilities including coaching, interviewing, and training.
• Strong customer service focus and ability to train staff.

Responsabilidades

• Supervise up to 120 associates in Customer Service and accounting office.
• Perform floor monitor duties and handle coaching/feedback.
• Interview and train associates; assign and direct work; appraise performance.

Conhecimentos

Supervisory skills

Communication

Interpersonal skills

Customer service

Flexibility

Formação académica

High school diploma or GED

Ferramentas

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Descrição da oferta de emprego

Harris Teeter in Cary, NC is hiring an Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and accounting functions. You will assist in directing and evaluating staff, ensuring compliance with audits, and delivering coaching to improve performance.

The role emphasizes strong communication, training, and hands-on supervision, with duties including interviewing, scheduling, and maintaining service standards, while supporting store goals.