Customer Service Supervisor: Lead, Coach & Boost POS

Kohl's; Southern Pines (NC); Vor Ort; USD 20.000 - 28.000; Vollzeit

Zusammenfassung

Kohl's in Southern Pines, NC is seeking an experienced Supervisor to lead point of sale and customer service operations. You will coach associates, ensure accurate transactions, and uphold Kohl's brand standards.

The role focuses on training, merchandising knowledge, inventory accuracy, and cash controls, delivering a fast, friendly customer experience across store operations. The role requires leadership, integrity and teamwork, ensuring safety and KPI-driven improvements.

Qualifikationen

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Aufgaben

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Kenntnisse

Supervisory experience

Communication skills

Flexibility

Customer service excellence

Jobbeschreibung

Kohl's in Southern Pines, NC is seeking an experienced Supervisor to lead point of sale and customer service operations. You will coach associates, ensure accurate transactions, and uphold Kohl's brand standards.

The role focuses on training, merchandising knowledge, inventory accuracy, and cash controls, delivering a fast, friendly customer experience across store operations. The role requires leadership, integrity and teamwork, ensuring safety and KPI-driven improvements.