Customer Service Supervisor: POS & Team Coach

Kohl's; Savannah (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Kohl’s in Savannah, GA is seeking a store supervisor to lead and develop associates in customer service and POS execution. You will coach, teach and supervise team members while ensuring service processes run efficiently and consistently across shifts.

You’ll drive achievement of daily goals, support merchandising standards, inventory accuracy, and cash handling. You will use KPIs to improve store results, emphasizing integrity, teamwork, and exceptional customer experiences.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates and coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and handle complex transactions.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates on POS and customer service standards.
• Support merchandising standards, product knowledge, and signing.
• Maintain inventory accuracy and proper merchandise disposition.
• Oversee daily cash-related processes including register balancing and change orders.
• Model integrity, teamwork, and a customer-first mindset.

Skills

Customer service leadership

POS operation

Staff training

Cash handling

Communication skills

Tools

POS system

Job description

Kohl’s in Savannah, GA is seeking a store supervisor to lead and develop associates in customer service and POS execution. You will coach, teach and supervise team members while ensuring service processes run efficiently and consistently across shifts.

You’ll drive achievement of daily goals, support merchandising standards, inventory accuracy, and cash handling. You will use KPIs to improve store results, emphasizing integrity, teamwork, and exceptional customer experiences.