Customer Service Supervisor: Lead, Coach & Elevate Experience

Kohl's; California; On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Work-life balance

Health & wellness

Savings & retirement benefits

Insurance programs

Life events benefits

Job summary

Kohl’s is seeking a Supervisor at our store location to lead a team in delivering fast, friendly service. You will coach associates to meet daily goals, train on POS and customer service standards, and ensure accurate inventory and cash procedures.

This role emphasizes integrity, teamwork, and strong operational execution. The position requires 18+ with retail supervisory experience, flexible availability, and solid communication skills.

Qualifications

• Must be at least 18 years old.
• Experience supervising teams or associates and coaching to meet daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience.
• Meet or exceed individual goals (credit, loyalty) and support storewide goals.
• Coach and train associates to execute POS and customer service standards per guidelines.
• Support training on merchandising standards, product knowledge and tools; follow Kohl’s brand standards.
• Assist with inventory accuracy and merchandise disposition practices.
• Oversee daily cash-related processes including register balancing and voided transactions.

Skills

Supervising teams

Customer service

Verbal & written communication

Flexible availability

Job description

Kohl’s is seeking a Supervisor at our store location to lead a team in delivering fast, friendly service. You will coach associates to meet daily goals, train on POS and customer service standards, and ensure accurate inventory and cash procedures.

This role emphasizes integrity, teamwork, and strong operational execution. The position requires 18+ with retail supervisory experience, flexible availability, and solid communication skills.