Customer Service Supervisor: Lead POS & Guest Experience

Kohl's; Lincoln (NE); Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Kohl's in Lincoln, NE is seeking an experienced supervisor to guide the store's customer service and POS execution. You will mentor associates, coach teams, and ensure consistent service processes.

You will lead speed of service, support store goals, train staff on merchandising, product knowledge, and brand standards while safeguarding accuracy and cash handling. This role emphasizes leadership, integrity, teamwork, and daily task management, including opening/closing procedures and

Qualifikationen

• Experience supervising teams or associates and coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Aufgaben

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience.
• Meet store goals and support the service team in achieving targets.
• Coach and train associates on POS and customer service standards per guidelines.
• Support merchandising standards, product knowledge and brand requirements.
• Oversee cash handling activities and maintain inventory accuracy.
• Lead opening/closing store processes and act as leader on duty.

Kenntnisse

Supervisory experience

Communication skills

Flexibility

Retail experience

Jobbeschreibung

Kohl's in Lincoln, NE is seeking an experienced supervisor to guide the store's customer service and POS execution. You will mentor associates, coach teams, and ensure consistent service processes.

You will lead speed of service, support store goals, train staff on merchandising, product knowledge, and brand standards while safeguarding accuracy and cash handling. This role emphasizes leadership, integrity, teamwork, and daily task management, including opening/closing procedures and