Retail POS & Service Lead - Customer Experience

Kohl's; Columbia (SC); On-site; USD 20,000 - 28,000; Full time

Job summary

Kohl's in Columbia, SC seeks a supervisor to lead and coach associates in delivering fast, accurate service at the point of sale and customer service. You will mentor staff, ensure accurate cash handling, and uphold merchandising standards while supporting store goals and guest satisfaction.

The role emphasizes training, team leadership, and operational efficiency, with a focus on inventory control and loss prevention, while maintaining Kohl's brand standards and safety policies.

Qualifications

• Experience supervising teams or associates.
• Strong verbal and written communication.
• Interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Skills

Supervising teams

Verbal & written communication

Interpersonal skills

Flexible schedule

Job description

Kohl's in Columbia, SC seeks a supervisor to lead and coach associates in delivering fast, accurate service at the point of sale and customer service. You will mentor staff, ensure accurate cash handling, and uphold merchandising standards while supporting store goals and guest satisfaction.

The role emphasizes training, team leadership, and operational efficiency, with a focus on inventory control and loss prevention, while maintaining Kohl's brand standards and safety policies.