Customer Service & POS Leader - Coaching & Ops Excellence

Kohl's; West Jordan (UT); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Kohl's is seeking a capable supervisor to lead customer service and point-of-sale operations. You will coach associates, ensure accurate cash handling, and uphold Kohl’s brand standards while driving a positive shopper experience.

Responsibilities include training teams, maintaining merchandising accuracy, and meeting store goals. Availability for varied shifts, including nights and weekends, is required.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• 2 years experience in retail or similar industry (preferred).

Responsabilités

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Connaissances

Supervising teams

Verbal communication

Interpersonal skills

Flexible availability

Description du poste

Kohl's is seeking a capable supervisor to lead customer service and point-of-sale operations. You will coach associates, ensure accurate cash handling, and uphold Kohl’s brand standards while driving a positive shopper experience.

Responsibilities include training teams, maintaining merchandising accuracy, and meeting store goals. Availability for varied shifts, including nights and weekends, is required.