Customer Service Supervisor: Lead 120+ Team & Elevate Service

Harristeeter; Sterling (VA); On-site; USD 26,174 - 40,983; Full time

Benefits offered by this job

Group benefits

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Sterling, VA. You will supervise up to 120 associates in Customer Service and the accounting office, assist the Department Manager, and perform duties across frontline roles as needed.

Responsibilities include auditing, coaching, and ensuring standards are met, while maintaining excellent customer service and team performance in a fast-paced store environment.

Qualifications

• High school diploma or GED is required.
• Experience supervising a large team is preferred.
• Ability to train, coach, and evaluate associates.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting offices.
• Assist Department Manager with direction and evaluation of departments.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.
• Conduct audits and provide coaching to ensure policy compliance.
• Address complaints and resolve problems to maintain customer satisfaction.

Skills

Customer service

Communication

Leadership

Training

Teamwork

Multitasking

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Sterling, VA. You will supervise up to 120 associates in Customer Service and the accounting office, assist the Department Manager, and perform duties across frontline roles as needed.

Responsibilities include auditing, coaching, and ensuring standards are met, while maintaining excellent customer service and team performance in a fast-paced store environment.