Front-End Customer Service Leader

Harristeeter; Hampton (VA); On-site; USD 26,174 - 37,195; Full time

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Virginia. You will supervise up to 120 associates across Customer Service and the accounting office, providing coaching, training and performance evaluation while ensuring audits are completed.

The role requires a HS diploma or GED and 1–3 years' related experience. Strong supervisory, communication and computer skills are essential for success in a fast-paced retail environment.

Qualifications

• Supervisory responsibilities and ability to manage department and staff.
• Education and/or experience requirements: HS diploma/GED and 1–3 years related experience.
• Strong communication and interpersonal skills; customer service focus.
• Language skills: English proficiency for reading, writing and presenting to customers and staff.
• Computer skills: HT Internet software, email, inventory software, spreadsheets and word processing.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting offices.
• Interview, train, and evaluate staff; plan, assign and direct work; coach for performance.
• Ensure completion of Customer Service store audits and loss prevention tasks.
• Provide prompt coaching to staff not meeting expectations and handle complaints.
• Perform duties of customer service clerks, cashiers and related roles as needed.

Skills

Supervisory skills

Customer service

Communication

Team leadership

Education

High school diploma or GED

1-3 years related experience

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Virginia. You will supervise up to 120 associates across Customer Service and the accounting office, providing coaching, training and performance evaluation while ensuring audits are completed.

The role requires a HS diploma or GED and 1–3 years' related experience. Strong supervisory, communication and computer skills are essential for success in a fast-paced retail environment.