Front-End Customer Service Supervisor

Harristeeter; Herndon (VA); On-site; USD 26,174 - 41,328; Full time

Job summary

Harris Teeter in Herndon, VA is seeking a Full-Time Assistant Customer Service Manager DL T. The role oversees the Customer Service Department and supporting accounting office, delivering strong service and operational excellence.

The candidate will coach staff, conduct interviews, train new hires, and ensure compliance with store audits and policies to drive customer satisfaction and sales.

Qualifications

• Education and experience requirements include a high school diploma or GED, or 1–3 years related experience.
• Commitment to unparalleled customer service with excellent communication and interpersonal skills.
• Ability to read, write, and present information in English; interact with customers and associates.
• Completion of Company training programs including customer service and department manager training.
• Physical ability to stand/walk, lift 25–40 pounds, and perform duties in a retail environment.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist Department Manager with direction, coordination, and evaluation of departments.
• Interview and train associates; plan, assign, and direct work; appraise performance.
• Provide coaching and feedback; ensure audits are performed and follow policy.
• Perform duties of customer service clerks, cashiers, and baggers as needed.
• Address complaints and resolve problems to maintain service quality.

Skills

Supervisory Skills

Customer Service

Communication

Leadership

Education

HS Diploma/GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Herndon, VA is seeking a Full-Time Assistant Customer Service Manager DL T. The role oversees the Customer Service Department and supporting accounting office, delivering strong service and operational excellence.

The candidate will coach staff, conduct interviews, train new hires, and ensure compliance with store audits and policies to drive customer satisfaction and sales.