Customer Service Team Lead & Operations Supervisor

Harristeeter; Leesburg (VA); On-site; USD 26,174 - 40,983; Full time

Job summary

Harris Teeter in Leesburg, VA seeks a Full Time Assistant Customer Service Manager to supervise up to 120 associates in customer service and the accounting office, and to assist the Department Manager with direction and evaluation.

Responsibilities include on-the-floor coaching, interviewing and training, directing work, rewarding or disciplining staff, and ensuring audits and loss prevention tasks are completed. Strong English communication and leadership are required.

Qualifications

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Complete company training including but not limited to new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist Department Manager with overall direction, coordination, and evaluation of these departments.
• Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.
• Perform floor monitor duties, interviewing and training associates, planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provide immediate coaching/feedback to associates who are not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Training

Coaching

Education

High school diploma or GED

Tools

Inventory software

Spreadsheet software

Word processing software

E‑mail

Job description

Harris Teeter in Leesburg, VA seeks a Full Time Assistant Customer Service Manager to supervise up to 120 associates in customer service and the accounting office, and to assist the Department Manager with direction and evaluation.

Responsibilities include on-the-floor coaching, interviewing and training, directing work, rewarding or disciplining staff, and ensuring audits and loss prevention tasks are completed. Strong English communication and leadership are required.