Customer Service Operations Supervisor

Harristeeter; Reston (VA); On-site; USD 26,000 - 41,000; Full time

Job summary

Harris Teeter in Reston, VA is seeking a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates in the Customer Service department and support the Department Manager in coordinating both the front-end and accounting office. The role requires strong leadership, communication, and a commitment to outstanding customer service.

The position emphasizes training, performance reviews, and adherence to company policies while maintaining merchandising accuracy and store

Qualifications

• Supervisory experience overseeing up to 120 associates.
• Strong customer service and communication skills.
• Ability to train and coach staff.
• English reading/writing proficiency required.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Coordinate training, interviews, and performance evaluations.
• Ensure audit compliance and loss prevention standards.
• Provide coaching and support to store staff to boost service and sales.
• Perform duties of front-line staff as needed.

Skills

Supervisory experience

Customer service

Communication skills

English literacy

Education

High school diploma or GED

1-3 years related experience

Job description

Harris Teeter in Reston, VA is seeking a Full Time Assistant Customer Service Manager DLT to supervise up to 120 associates in the Customer Service department and support the Department Manager in coordinating both the front-end and accounting office. The role requires strong leadership, communication, and a commitment to outstanding customer service.

The position emphasizes training, performance reviews, and adherence to company policies while maintaining merchandising accuracy and store