Customer Service Operations Supervisor

Harristeeter; Williamsburg (VA); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Williamsburg, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office, directing, coordinating and evaluating performance. You will conduct floor monitoring, interviews and training while ensuring audits and loss prevention tasks are completed.

Strong communication, formal training completion, and English proficiency are essential as you coach staff and step in for duties as needed in a

Qualifications

• High school diploma or GED required.
• 1–3 years related experience and/or training.
• Ability to read and write in English and communicate effectively.
• Completion of company training programs.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Coordinate, direct, and evaluate performance across departments.
• Conduct floor monitoring, interviews, and training of associates.
• Ensure audit and loss prevention tasks are completed.
• Provide coaching for non-compliant associates and cover duties as needed.

Skills

Supervisory experience

Excellent communication

Interpersonal skills

English language

Education

High school diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing

Job description

Harris Teeter in Williamsburg, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office, directing, coordinating and evaluating performance. You will conduct floor monitoring, interviews and training while ensuring audits and loss prevention tasks are completed.

Strong communication, formal training completion, and English proficiency are essential as you coach staff and step in for duties as needed in a