Customer Service Lead & Team Coach

Harristeeter; Virginia (MN); On-site; USD 26,174 - 41,328; Full time

Benefits offered by this job

Group Benefit Plans

Job summary

Harris Teeter in ALDIE, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation, while ensuring audits and loss prevention steps are completed.

The role requires a HS diploma or GED (1–3 years related experience acceptable), strong communication, and the ability to train and supervise a diverse team.

Qualifications

• Supervisory skills and candidate must be able to lead up to 120 associates.
• Education/experience: high school diploma or GED, 1–3 years related experience or training.
• Ability to read, write and present information in English.
• Technical skills include basic computer and software literacy.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting offices.
• Assist Department Manager with direction, coordination and evaluation of departments.
• Provide coaching and address performance, training and discipline as needed.
• Perform duties of front-end staff when required.

Skills

Supervisory Skills

Communication Skills

Interpersonal Skills

Patience under pressure

Education

High School Diploma or GED

Tools

HT Internet Software

Email

Inventory Software

Spreadsheet Software

Word Processing Software

Job description

Harris Teeter in ALDIE, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and the accounting office. You will assist the Department Manager with direction, coordination, and evaluation, while ensuring audits and loss prevention steps are completed.

The role requires a HS diploma or GED (1–3 years related experience acceptable), strong communication, and the ability to train and supervise a diverse team.