Front-End Customer Service Lead & Team Coach

Harristeeter

Brambleton (VA)

On-site

USD 26,174 - 41,328

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Group benefits

Job summary

Harris Teeter in Brambleton, VA is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across Customer Service and accounting offices. You will assist the Department Manager with direction, coordination, and evaluation, including coaching and training to improve customer satisfaction and sales.

You will conduct interviews, plan and assign work, and perform performance appraisals while maintaining audit and loss prevention standards.

Qualifications

High school diploma or GED, or 1–3 years related experience.
Strong supervisory, communication, and interpersonal skills.
Ability to coach and train associates and manage store operations.
Fluent English reading and writing; effective communication.
Ability to work under pressure and manage multiple tasks.
Proficiency with HT Internet, email, inventory, spreadsheet and word processing software.

Responsibilities

Supervise up to 120 associates in the Customer Service Department and accounting office.
Perform floor monitor duties, interview and train associates, plan and direct work.
Assist in performance appraisals, rewards and discipline; address complaints.
Ensure completion of Customer Service Store Visit Audit and Loss Prevention Front End Audit.
Provide coaching/feedback to non-compliant associates; perform duties of customer service clerks and cashiers as needed.