Customer Service Operations Supervisor

Harristeeter; New Bern (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Group health benefits after probation

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. The role involves training, coaching, performance evaluation, and ensuring audits are executed according to policy.

Qualification requirements include a high school diploma or GED (or 1–3 years related experience) and strong communication skills. The position emphasizes service excellence and team leadership in a retail environment.

Qualifications

• High school diploma or GED; or 1–3 years related experience.
• Strong communication and interpersonal skills.
• Ability to train and supervise staff.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting offices.
• Interview and train associates; plan, assign and direct work; evaluate performance.
• Provide coaching/feedback and ensure audits are performed; resolve issues and drive customer satisfaction.

Skills

Supervisory experience

Leadership

Customer service

Training

Education

High school diploma or GED

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department and accounting office. The role involves training, coaching, performance evaluation, and ensuring audits are executed according to policy.

Qualification requirements include a high school diploma or GED (or 1–3 years related experience) and strong communication skills. The position emphasizes service excellence and team leadership in a retail environment.