Customer Service Rep - Phone Coordinator

THE BEST PLUMBING GROUP LLC; Lorida (FL); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Opportunity to grow

Great team that supports each other

Paid time off

Flexible work from home options

Job summary

The Best Plumbing Group LLC is seeking a friendly, organized customer service representative to handle incoming calls, assist callers with basic questions, and direct inquiries to the right team. You will also manage messages, emails, and maintain customer records, collaborating with the office team to ensure smooth communication.

Ideal candidates have a positive attitude, reliable work ethic, and basic computer skills.

Qualifications

• Positive attitude and clear communication skills.
• Reliable, organized, and eager to learn.
• Basic computer skills and attention to detail.
• Calm, helpful team player in a busy environment.

Responsibilities

• Answer incoming company calls with a friendly, professional attitude.
• Help callers with basic questions and direct calls to the appropriate team member.
• Return missed calls and follow up on messages.
• Review and respond to emails and voicemails.
• Update customer information and notes in our systems.
• Work with the office team to keep communication running smoothly.

Skills

Customer service

Office basics

Team player

Attention to detail

Job description

Benefits:

• Opportunity to grow
• Great team that supports each other
• Paid time off

What you’ll do:

• Answer incoming company calls with a friendly, professional attitude.
• Help callers with basic questions and direct calls to the appropriate team member.
• Return missed calls and follow up on messages.
• Review and respond to emails and voicemails.
• Update customer information and notes in our systems.
• Work with the office team to keep communication running smoothly.

What we’re looking for:

• A positive attitude and clear communication skills.
• Someone reliable, organized, and willing to learn.
• Basic computer skills and attention to detail.
• A team player who can stay calm and helpful in a busy days.
• T raining is available!
• Customer service or office experience is a big plus

P ay:$16–$22 per hour based on experience and performance

You’ll join a team that values clear communication, teamwork, and helping each other succeed.

Flexible work from home options available.