Customer Service

Fleet Pro Group; Kalamazoo (MI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Job summary

Fleet Pro Group is seeking a Customer Service Representative to be the welcoming first contact for clients and keep daily office operations smooth. You will answer questions, route calls, manage records, and provide dependable administrative support to help clients get the support they need and keep colleagues organized.

Your role includes front desk duties, multi-line phone handling, data entry, calendar management, and basic bookkeeping with QuickBooks.

Qualifications

• Office experience, including customer service, front desk, clerical or admin work is helpful.
• Proficiency with Microsoft Office, spreadsheets, and word processing.
• Strong phone and client communication, organization, attention to detail, and time management.
• QuickBooks experience and PA experience are helpful but not required.

Responsibilities

• Welcome visitors and manage front desk activities with professional phone etiquette and strong phone communication.
• Answer and direct calls using multi-line phone systems; respond to customer service requests and maintain clear client communication.
• Complete data entry, typing, word processing, proofreading, filing, and spreadsheet updates using Microsoft Office.
• Support office management through calendar management, scheduling, and general clerical tasks.
• Use QuickBooks and other systems as needed; prioritize work with strong organizational skills and time management.

Skills

Phone communication

Customer service

Organization

Time management

Data entry

Tools

Microsoft Office

QuickBooks

Spreadsheets

Word processing

Job description

Job Summary

As a Customer Service Representative, you’ll create a welcoming first point of contact for clients and keep daily office operations moving. You’ll answer questions, route calls, manage records, and provide dependable administrative support. Your impact: Clear, timely communication helps clients get the support they need and helps colleagues stay organized.

Duties

• Welcome visitors and manage front desk activities with professional phone etiquette and strong phone communication.
• Answer and direct calls using multi-line phone systems; respond to customer service and customer support requests, and maintain clear client communication.
• Complete data entry, typing, word processing, proofreading, filing, and spreadsheet updates using Microsoft Office and other productivity software.
• Support office management through calendar management, scheduling, and general clerical and administrative tasks.
• Use QuickBooks and other computer systems as needed; apply sound organizational skills and time management to prioritize work.

Experience

• Office experience, including customer service, front desk, clerical experience, or administrative experience, is helpful.
• Demonstrated computer skills and computer literacy, with technical proficiency in Microsoft Office, spreadsheets, and word processing.
• Strong phone communication, client communication, organization, attention to detail, and time management.
• QuickBooks experience and personal assistant experience are helpful but not required.

Pay: $28.48 - $35.48 per hour

Benefits

• Health insurance
• Life insurance
• Paid time off