Customer Service Rep - Phone Coordinator

THE BEST PLUMBING GROUP LLC; Florida; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Supportive team

Paid time off

Flexible remote options

Job summary

TB Plumbing is seeking a friendly customer service representative to manage calls, messages, and customer data. You will help callers with basic questions and route inquiries to the right team member, while staying organized in a busy office environment.

We offer a supportive team, opportunities to grow, and paid time off. Pay ranges from $16 to $22 per hour based on experience, with flexible work-from-home options available.

Qualifications

• Friendly and professional communication with callers and teammates.
• Reliable and organized with willingness to learn.
• Proficient with basic computer tasks and attention to detail.
• Calm and helpful under busy conditions.

Responsibilities

• Answer incoming calls with a friendly, professional attitude.
• Direct calls to the appropriate team member and assist with questions.
• Return missed calls and follow up on messages.
• Review and respond to emails and voicemails.
• Update customer information and notes in systems.
• Collaborate with the office team to keep communication running smoothly.

Skills

Positive attitude

Clear communication

Reliability

Organizational skills

Basic computer skills

Team player

Job description

Are you friendly, dependable, and comfortable talking with people? Join TB Plumbing’s supportive office team! We’re looking for a customer service representative to help keep our calls, messages, and customer information organized.

What you’ll do:

• Answer incoming company calls with a friendly, professional attitude.
• Help callers with basic questions and direct calls to the appropriate team member.
• Return missed calls and follow up on messages.
• Review and respond to emails and voicemails.
• Update customer information and notes in our systems.
• Work with the office team to keep communication running smoothly.

What we’re looking for:

• A positive attitude and clear communication skills.
• Someone reliable, organized, and willing to learn.
• Basic computer skills and attention to detail.
• A team player who can stay calm and helpful in a busy days.

Benefits:

• Opportunity to grow
• Great team that supports each other
• Paid time off

Training is available! Customer service or office experience is a big plus

Pay:$16–$22 per hour based on experience and performance

You’ll join a team that values clear communication, teamwork, and helping each other succeed.

Flexible work from home options available.