Customer Service Representative

Connexus Resource Group; United States; On-site; USD 16,531 - 19,286; Full time

Benefits offered by this job

Health, Dental, Vision

401k Savings

Employee Advancement

Weekly drawing (gift cards, electronics etc)

Paid Time Off for ALL employees

Casual environment

DailyPay Partner - get paid daily!

Job summary

Connexus Resource Group is seeking a Customer Service Representative to join their dynamic call center team. The role involves engaging with customers via phone, email, and chat, ensuring a positive experience while demonstrating the company's values. Benefits include health coverage, 401k, and opportunities for advancement.

Qualifications

• 1 year of customer service-related experience preferred.
• 1 year of call center experience preferred.
• Basic computer knowledge required.

Responsibilities

• Answering phones, emails, and live chat from customers.
• Responding professionally to customer inquiries.
• Identifying and escalating priority issues.

Skills

Excellent customer service attitude

Strong verbal communication

Positive attitude

Quick troubleshooter

Job description

Job Details

Position Type: Full-Time/Part-Time

Salary Range: $12.00 - $14.00 Hourly

Description

Customer Service Representative - Call Center Agent

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.

Sound like you? We want to speak with you!

What are the benefits?

• Health, Dental, Vision
• 401k Savings
• Employee Advancement, Career Path Development
• Promote from within
• Weekly drawing (gift cards, electronics etc)
• Paid Time Off for ALL employees, starts earning from day 1!
• Casual environment
• DailyPay Partner - get paid daily!

What Will I Be Doing?

• Answering phones, emails, and live chat from customers
• Professionally responding to customer inquiries
• Identifying, escalating priority issues, and reporting to high-level management.
• Following up on complicated customer interactions where required.
• Recording details of customer interactions (proficiently and accurately)
• Develop rapport with customers, with an upbeat and positive attitude
• Offer solutions- not excuses

What qualities do I have?

• Excellent customer service attitude.
• Ability to engage and tailor interactions with each customer, making their experience exceptional
• Friendly, confident, and a self-starter
• Strong verbal and written communicator
• Positive and quick troubleshooter

What qualifications do I need?

• 1 year of customer service-related experience (preferred)
• 1 year of call center (preferred)
• Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
• Excellent grammar, punctuation, and spelling (required)

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.

Qualifications