Dynamic Call Center Associate — Customer Care Pro

Support Services Group; Town of Texas (WI); On-site; USD 18,000 - 26,000; Full time

Job summary

Support Services Group is seeking a personable Call Center Representative to serve as the primary link between the company and clients, delivering top-notch support over the phone.

Responsibilities include answering calls, following scripts, resolving issues, inputting notes in CRM, and assisting with upselling opportunities using CRM and Microsoft Office tools. Training will be provided.

Qualifications

• Previous experience in a customer service role, preferably in a call center.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.

Skills

Customer service

Phone etiquette

CRM software

Microsoft Office

Typing

Verbal communication

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office Suite

Job description

Support Services Group is seeking a personable Call Center Representative to serve as the primary link between the company and clients, delivering top-notch support over the phone.

Responsibilities include answering calls, following scripts, resolving issues, inputting notes in CRM, and assisting with upselling opportunities using CRM and Microsoft Office tools. Training will be provided.