Customer Service and Sales Representative

Wireless Concept; Elmwood (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

Wireless Concept is seeking a Customer Service Representative to join our team in Elmwood, LA. You will handle inbound and outbound calls, emails, and chats to identify customer needs and provide solutions that ensure a positive experience.

The ideal candidate is friendly, computer savvy, and detail-oriented, with strong listening skills and the ability to follow premade scripts while personalizing interactions.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Proficient computer skills and typing.
• Strong verbal communications and listening skills.
• Ability to multitask and manage time.

Responsibilities

• Handle inbound/outbound calls and emails.
• Identify the customers' needs, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team goals.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent communication

Active listening

Time management

Highly organized

Typing speed

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

• Handle inbound/outbound calls and emails
• Identify the customers' needs, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team goals
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Must be able to type accurately and efficiently
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Highly organized with the ability to prioritize projects and manage time effectively