Customer Service Representative

Support Services Group; Town of Texas (WI); On-site; USD 18,000 - 26,000; Full time

Job summary

Support Services Group is seeking a personable Call Center Representative to serve as the primary link between the company and clients, delivering top-notch support over the phone.

Responsibilities include answering calls, following scripts, resolving issues, inputting notes in CRM, and assisting with upselling opportunities using CRM and Microsoft Office tools. Training will be provided.

Qualifications

• Previous experience in a customer service role, preferably in a call center.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.

Skills

Customer service

Phone etiquette

CRM software

Microsoft Office

Typing

Verbal communication

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office Suite

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Pay - $16.00 + an hour

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills