Customer Service Rep (Edina, MN)

Beacon Hill Staffing Group, LLC; Edina (MN); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Leave programs as required by agencies

Job summary

Beacon Hill Staffing Group, LLC is seeking a detail-oriented Customer Service Representative to join a fast-paced manufacturing environment. This onsite, contract-to-hire role focuses on managing customer accounts, coordinating orders, and ensuring accurate, timely communication across internal teams.

The role supports order fulfillment, delivery coordination, and cross-functional collaboration to maintain high service levels.

Qualifications

• 3+ years of customer service, account management, order management, procurement, inventory, materials management, or related experience.
• Strong administrative and organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and data entry accuracy.
• Ability to work effectively in a fast-paced manufacturing or production environment.

Responsibilities

• Process customer purchase orders and manage order information within company systems.
• Coordinate with manufacturing, purchasing, planning, and other departments to support on-time delivery commitments.
• Monitor customer replenishment schedules and ensure appropriate order releases are processed.
• Manage multiple customer accounts and priorities simultaneously while maintaining accuracy and responsiveness.
• Communicate proactively with customers regarding order status, delivery schedules, lead times, and potential issues.
• Investigate and elevate concerns related to service, quality, pricing, or delivery performance when necessary.
• Maintain account records, document customer system updates, and ensure customer information remains current.
• Review customer scorecards, resolve discrepancies, and assist with corrective action efforts when needed.
• Support production planning activities by considering capacity, scheduling constraints, and anticipated delays.
• Analyze workflow processes, identify improvement opportunities, and recommend efficiencies.
• Respond promptly to customer inquiries and collaborate with internal stakeholders to provide timely solutions.
• Build and maintain positive customer relationships through consistent communication and professional service.
• Participate in cross-functional projects, training initiatives, and continuous improvement efforts.
• Promote a safe, team-oriented work environment while supporting company policies and operational goals.

Skills

Customer service

Account management

Order management

Attention to detail

Time management

Communication

Tools

Microsoft Office

Excel

Outlook

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Customer Service Representative Beacon Hill's client is seeking a detail-oriented and customer-focused Customer Service Representative to join their team in a fast-paced manufacturing environment. This is an excellent opportunity for an organized professional who enjoys managing customer accounts, coordinating orders, and working cross-functionally to ensure exceptional service. This position offers strong potential for permanent hire.

Position Details

• Location: Full-Time Onsite


• Schedule: Monday-Friday, Regular Business Hours


• Employment Type: Contract-to-Hire


• Pay Rate: $25-$26 per hour, depending on previous experience

Position Overview

The Customer Service Representative serves as a key point of contact for customers, supporting order fulfillment, delivery coordination, and account management activities. This role works closely with internal teams to ensure customer requirements are met while maintaining high levels of service, accuracy, and communication.

Responsibilities

• Process customer purchase orders and manage order information within company systems.


• Coordinate with manufacturing, purchasing, planning, and other departments to support on-time delivery commitments.


• Monitor customer replenishment schedules and ensure appropriate order releases are processed.


• Manage multiple customer accounts and priorities simultaneously while maintaining accuracy and responsiveness.


• Communicate proactively with customers regarding order status, delivery schedules, lead times, and potential issues.


• Investigate and elevate concerns related to service, quality, pricing, or delivery performance when necessary.


• Maintain account records, document customer system updates, and ensure customer information remains current.


• Review customer scorecards, resolve discrepancies, and assist with corrective action efforts when needed.


• Support production planning activities by considering capacity, scheduling constraints, and anticipated delays.


• Analyze workflow processes, identify improvement opportunities, and recommend efficiencies.


• Respond promptly to customer inquiries and collaborate with internal stakeholders to provide timely solutions.


• Build and maintain positive customer relationships through consistent communication and professional service.


• Participate in cross-functional projects, training initiatives, and continuous improvement efforts.


• Promote a safe, team-oriented work environment while supporting company policies and operational goals.

Qualifications

• Required 3+ years of customer service, account management, order management, procurement, inventory, materials management, or related experience.


• Strong administrative and organizational skills with the ability to manage multiple priorities.


• Proficiency with Microsoft Office, including Outlook and Excel.


• Excellent verbal and written communication skills.


• Strong attention to detail and data entry accuracy.


• Ability to work effectively in a fast‑paced manufacturing or production environment.


• Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


• California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.


• Upon successfully being hired, details will be provided related to our benefit offerings.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

We look forward to working with you.Beacon Hill. Employing the Future (TM)