Workplace Experience Ambassador

Beacon Hill Staffing Group, LLC; New York (NY); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill Staffing Group, LLC in New York, NY seeks a Temp to Permanent Workplace Experience Ambassador to join its team on-site in Lower Manhattan. Monday–Friday, 8am–5pm, with compensation up to $26–$29/hour depending on experience.

This in-office position includes managing building operations, visitor flow, events, vendor relations, and space planning. Benefiting from a comprehensive package, Beacon Hill emphasizes safety, service quality, and client satisfaction.

Qualifications

• Minimum 3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role.
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Excellent communication and customer service skills with diverse stakeholders.
• Proven ability to coordinate across teams including IT, administration, and vendors.
• Familiarity with building systems and safety protocols.

Responsibilities

• Serve as the primary point of contact at reception, greeting visitors, clients, and employees.
• Oversee daily building operations, inspections, and safety compliance.
• Coordinate event setups and room configurations, manage catering and AV/VC requests.
• Manage relationships with service providers to ensure services are delivered.
• Handle meeting room management from booking to inventory reporting.
• Support office moves, seating, and space planning with IT and PM teams.
• Oversee visitor management, security passes, and emergency briefings.
• Maintain inventory and supplies; process orders and replenishment.
• Process mail, packages, and courier pickups.

Skills

Facilities coordination

Reception/front-of-house

Vendor coordination

Office administration

Event/space planning

Tools

ServiceNow

Corrigo

Amazon Business

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a commercial real estate firm located in Lower Manhattan is looking for a Temp to Permanent Workplace Experience Ambassador to join their team. Role works onsite at a global credit rating agency. This position will start as soon as possible and will operate on an in office schedule between the hours of Monday-Friday, 8am-5pm. Compensation is up to $26-$29/hour depending on experience. Perm rate in line.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Responsibilities

• Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional, polished appearance that embodies the firm's commitment to excellence
• Oversee daily operations of the building and office space, conducting workplace inspections and walk-rounds to maintain the highest standards of cleanliness, functionality, and safety compliance
• Coordinate event setups and room configurations by supervising venue preparation and breakdown, performing risk assessments, managing catering and AV/VC requests, and liaising with security, housekeeping, and vendor teams
• Manage relationships with service providers including cleaning, maintenance, and security vendors to ensure seamless delivery of services and quick resolution of any issues that arise
• Handle meeting room management end-to-end including booking coordination, pre-meeting checks, setup and reset according to specifications, inventory management, and utilization reporting to optimize space usage
• Support office moves, seating arrangements, and space planning initiatives by maintaining accurate floor plans, coordinating with project management and IT teams, and ensuring smooth transitions for employees
• Oversee visitor management protocols including security pass issuance, host notifications, guest escort services, building access coordination, and briefing visitors on emergency evacuation procedures
• Maintain inventory and manage supplies for furniture, equipment, pantry items, and office consumables by monitoring stock levels, processing orders through procurement systems, and ensuring timely replenishment
• Process incoming and outgoing mail, manage package deliveries with tracking and logging, handle printing and binding requests, and coordinate courier pickups as needed

Requirements

• Minimum 3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role within a corporate office environment
• Strong organizational and multitasking abilities with meticulous attention to detail and the capacity to manage competing priorities in a fast-paced workplace
• Excellent communication and customer service skills with the ability to interact professionally and build relationships with diverse stakeholders at all organizational levels
• Proven ability to coordinate effectively across teams including project management, IT, administration, and external vendors to achieve seamless service delivery
• Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting to identify issues and coordinate appropriate maintenance responses
• Proficiency with Microsoft Office suite and workplace management tools, with experience using ticketing or facilities management systems such as ServiceNow or Corrigo
• Demonstrated problem-solving skills with the confidence to respond quickly to issues, make sound decisions independently, and elevate matters appropriately when needed
• Physical capability to lift 30-50 pounds and remain mobile throughout the workday while performing workplace inspections, event setup, and operational tasks
• Experience ensuring compliance with health and safety regulations, conducting risk assessments, and implementing workplace safety protocols in commercial office settings
• Familiarity with space planning software, seating management systems, and tools used for tracking office moves and workspace allocation
• Background in event coordination or hospitality management with experience supporting both intimate meetings and large-scale corporate functions
• Knowledge of procurement platforms such as Amazon Business for ordering supplies, furniture, and equipment efficiently
• Track record of implementing service improvements or innovative solutions that enhanced workplace operations and employee satisfaction
• Experience managing vendor contracts, service level agreements, and performance metrics to ensure quality standards consistently met

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .