Customer Service Representative

Beacon Hill Staffing Group, LLC; Andover (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Temporary-to-Hire Customer Service Representative to join our client onsite in Andover, MA. The role handles inbound calls and emails, delivers exceptional customer service in a fast-paced call center environment, and documents interactions in internal systems.

The ideal candidate has 1–3 years of phone-based customer service or call center experience, with strong communication and problem-solving skills.

Qualifications

• 1–3 years of customer service or call center experience required.
• Prior phone-based customer service is required; retail-only experience will not be considered.
• Banking, financial services or insurance experience is highly preferred.
• Strong communication, problem-solving and customer service skills.
• Ability to navigate multiple systems with accuracy and speed.
• High school diploma or equivalent required.

Responsibilities

• Serve as the first point of contact for inbound customer and business partner inquiries via phone and email.
• Provide Tier 1 support by answering questions and navigating customer accounts.
• Document customer interactions and update records in internal systems.
• Elevate complex inquiries when needed and assist with follow-up communications.
• Maintain knowledge of products, services and support resources to deliver quality service.

Skills

Customer service

Call center

Communication skills

Problem solving

Multi-system navigation

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a growing insurance organization, is seeking a Temporary-to-Hire Customer Service Representative to join their team onsite in Andover, MA. This full-time opportunity offers $23/hour and follows a Monday-Friday schedule from 8:00 AM-4:30 PM. This position serves as a frontline resource for customers and business partners, handling inbound calls, answering policy-related questions, and delivering exceptional customer service within a fast-paced call center environment. Qualified candidates should have prior phone-based customer service or call center experience and be comfortable managing a high volume of inbound inquiries.

Key Responsibilities

• Serve as the first point of contact for inbound customer and business partner inquiries via phone and email.
• Provide Tier 1 support by answering questions, navigating customer accounts, and assisting with general policy-related inquiries.
• Accurately document customer interactions and update records within internal systems.
• Identify and elevate complex inquiries to the appropriate department when necessary.
• Assist with outbound communications and follow-up activities as needed.
• Maintain a strong understanding of company products, services, and support resources.
• Deliver a professional, efficient, and customer-focused experience on every interaction.
• Support team initiatives and contribute to the continuous improvement of customer service processes.

Candidate Qualifications

• 1-3 years of customer service or call center experience required.
• Previous phone-based customer service experience is required; retail-only experience will not be considered.
• Banking, financial services, insurance, or other high-volume customer support experience is highly preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to navigate multiple systems while maintaining accuracy and attention to detail.
• Comfort working in a fast-paced environment with a high volume of inbound calls.
• Strong computer skills and ability to learn new systems and processes quickly.
• High school diploma or equivalent required.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you!Beacon Hill. Employing the Future (TM)