Support Center Representative

Beacon Hill Staffing Group, LLC; Dublin (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid training

Job summary

Beacon Hill Staffing Group, LLC is seeking a dedicated Support Representative to help members confidently navigate their healthcare journey. You will assist with benefits, claims, provider selection, and healthcare-related questions while delivering exceptional member experiences.

The role emphasizes empathy, clear guidance, and collaboration with internal teams to improve access to services and reduce costs. Training is provided, with a structured schedule and a commitment to service excellence.

Qualifications

• Strong communication and problem-solving skills.
• Passion for helping others and delivering exceptional service.
• Ability to navigate complex situations with professionalism and empathy.
• Customer service, healthcare, insurance, or call center experience is a plus

Responsibilities

• Assist members with healthcare benefits, claims, coverage, and provider-related inquiries.
• Provide guidance and support through complex healthcare situations.
• Identify opportunities to reduce healthcare costs and improve access to care.
• Advocate for members and help coordinate services to meet their needs.
• Partner with internal departments to resolve issues and improve the member experience.
• Deliver outstanding customer service with empathy, professionalism, and attention to detail

Skills

Customer service

Communication

Problem-solving

Empathy

Call center experience

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. We’re partnering with a healthcare organization seeking a dedicated Support Representative to help members confidently navigate their healthcare journey. This role is ideal for someone who is passionate about helping others, enjoys solving problems, and thrives in a customer-focused environment.

As a Support Representative, you’ll serve as a trusted resource for members, assisting with benefits, claims, provider selection, and healthcare-related questions. You’ll play a key role in delivering an exceptional member experience by providing clear guidance, identifying cost-saving opportunities, coordinating care needs, and collaborating with internal teams to improve access to services.

Key Responsibilities

• Assist members with healthcare benefits, claims, coverage, and provider-related inquiries
• Provide guidance and support through complex healthcare situations
• Identify opportunities to reduce healthcare costs and improve access to care
• Advocate for members and help coordinate services to meet their needs
• Partner with internal departments to resolve issues and improve the member experience
• Deliver outstanding customer service with empathy, professionalism, and attention to detail

What We’re Looking For

• Strong communication and problem-solving skills
• Passion for helping others and delivering exceptional service
• Ability to navigate complex situations with professionalism and empathy
• Customer service, healthcare, insurance, or call center experience is a plus

Training & Schedule

7-week paid classroom-style training program
Training hours: Monday-Friday, 9:00 AM-6:00 PM
Upon successful completion of training, regular schedule will be Monday-Friday, 10:00 AM-7:00 PM

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)